When a team works well, it can seem like everyone knows what the others are thinking. This is the height of good communication – no relationship friction, just streamlined communication. Good teamwork is easier to build around repeatable tasks than it is in the demanding, complex work environments we often find ourselves. So how do we smooth out those communication wrinkles that we find? How do we get worker X to get on with worker Y? How do we manage worker A better? How do we show worker B that we are on their side?
Communication is all we have to build and develop relationships yet we often stop developing our communication style as we grow older. We stick to being ‘ourselves’. If people get along then life is sweet. Productivity is high and team spirit is great. If people don’t get along then we rely on authority and expertise to get things done. In this case, productivity is usually lower and team spirit is dead.
This course explores the full range of communication styles, as defined by the DiSC toolkit*, and identifies how to achieve compatibility between the styles. This knowledge can be applied to any team and, when taken with DiSC profile reports, can build a reliable framework for communication that ensures everyone understands each other – no friction, no fuss, just good teamwork.
* DiSC is one of the most widely used workplace team-building tools in the world.
-
An Introduction to DiSC
DiSC originated in the 1920s during the revolution of modern psychology, in the time of Freud and Yung. We explain how DiSC developed from it's early beginnings into the scientifically robust, data-driven tool that we use today.
-
The four DiSC styles
We explain and explore the four main communication styles in the DiSC toolkit, bringing the psychology to life and relating it to you and your colleagues.
-
How the styles work in the real world
Taking a deeper look at how the communication styles reveal themselves in day-to-day communication, we help you to identify the style of your colleagues and clients, opening the door to a better understanding of what drives them and how to better work with them.
-
How you can bridge communication gaps
A focus on key language and ice-breakers for the four styles, including how to pace conversation and what to prioritise to get through to the toughest people.
